Merkur24 Casino - The original Merkur online casino
I didn't even want to give one star, but had to give a star. Leeds base merkur slots is one of the worst venue you could choose to go, I play in 3 or 4 different venues with all the same rules unless you go leeds, so every other venue you walk in and get to play a game either spin the wheel or scratch cards... In Leeds you had to wait for 10mins before even asked for either spin wheel and then minimum 50p a spin with your cash match... They are rude unprofessional no customer service experience.
Dear Gayle,
Thank you for raising your concerns.
With regards to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently.
We suggest that you contact the local Casino.
Best regards,
Owen
MERKUR SLOTS.
Customer Care team.
Dear June,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Both we, and our game providers are subject to checks from the UKGC to ensure that our games are fair for all to use. We want to provide a fun and fair gaming experience, and we are sad to see that this was not the case.
We take responsible gaming very seriously, and with reference to when you said that we may destroy lives, if you are concerned or need any assistance or support, we’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email. We can also help to explain things better with regard to random number generators and how our games work.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
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Dear Jasey,
Thank you for raising your concerns.
Kindly note that with regard to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently. We are both owned by the same group but I won't be able to redirect you.
We suggest that you contact the local Casino.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
Dreadful absolutely Dreadful.
They send texts messages about £10 match bonus etc.
Then when I went into the empty slot den, and show the manager the text he says no l, I'm like but it's valid it's within date.
Note to self if the dump is empty it's perhaps because it's totally a dirty Scam Hole.
And after reading another review on here in regards to manager suggestion of playing another game whilst on a winning streak and then losing everything after the manager suggestion of a better game.
It's a total con, I felt something is wrong with this company lose lose lose, then head to bookies and win £900 on £20 into machine.
Merkur are scammers
Die staatlich konzessionierten Spielbanken in NRW und Sachsen-Anhalt gehören zur MERKUR GROUP, die unter dem Motto „MERKUR – Freude am Spiel“ seit Jahrzehnten als Entwickler von Spielesoftware, Hersteller von Spielautomaten, Betreiber von Spielstätten, Spielbanken und Schiffscasinos sowie als Anbieter von Sportwetten und im Bereich Online-Gaming erfolgreich tätig ist. Der gelungene Mix aus modernen Automaten sowie den Klassikern Roulette, Black Jack und Poker, gepaart mit einem einmaligen gästeorientierten Servicekonzept, das sowohl spannende Aktionen als auch attraktive Events beinhaltet, begeistert die Gäste der MERKUR SPIELBANKEN täglich aufs Neue.
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Our MERKUR SLOTS casino review includes up-to-date details about the bonus offers available with this casino, including the one-time intoductory offer to new players. Check out our opinion on the .
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Dear Lauren,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-18:00 via Chat and E-mail, and we are always happy to help!
Best regards,
MERKUR SLOTS.
Customer care team.
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One of my favourite sites. Had a lot of winnings. I won a fair amount on my first day £700+ Have received £73 payout after receiving 5 bonus spins. I then played this to win £400 in another game. Have won £200 from a bonus of £5.
Very fast withdrawals which are appreciated. Team also very quick to advise about responsible gaming. Customer service has a quick response.
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