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Tarjolla on yli 1900 kasinopeliä BetChan Casinolla, mukaan lukien videoslotit, 3D-slotit, pöytäpelit ja videopokeri-pelit.
Tarjolla on yli 1900 kasinopeliä BetChan Casinolla, mukaan lukien videoslotit, 3D-slotit, pöytäpelit ja videopokeri-pelit.
The player from Greece deposited 60 euros that were deducted from their account, but it did not reflect in their betting account. They believe they have been cheated and report that the customer service chat responses are unhelpful. The complaint was closed as the player's issue got resolved by the casino.
Funbet eksklusiivinen joulutarjous
The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to be patient and wait for at least 14 days after requesting the withdrawal before submitting a complaint. After our intervention, the player confirmed that he had received his winnings. Thus, we marked the complaint as 'resolved' in our system.
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Itävaltalainen pelaaja oli odottanut kaksi päivää tilin vahvistuksen valmistumista 22betillä huolimatta siitä, että hän oli lähettänyt henkilökorttinsa. Hän ei ollut ilmoittanut kasinolta palautetta tai reaktiota. Myöhemmin pelaaja oli ilmoittanut, että hänen kotiutustaan käsitellään, mutta hänen tilinsä oli rajoitettu. Lopulta pelaaja oli vahvistanut saaneensa rahansa onnistuneesti, mikä ratkaisi ongelman. Tämän seurauksena olimme merkinneet valituksen järjestelmässämme "ratkaistuksi".
The player from India had experienced repeated withdrawal denials from 22bet due to processing or technical errors. The player had confirmed that he had made successful withdrawals in the past, passed the KYC verification, and his winnings were a combination of deposits and bonuses. After multiple follow-ups, the player had been able to successfully withdraw his winnings. We had marked the complaint as resolved following the successful withdrawal.
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Kreikkalainen pelaaja oli luonut huhtikuussa 22bet-tilin urheiluvedonlyöntiä varten. Hän oli tehnyt useita onnistuneita talletuksia ja nostoja, kunnes kasino pyysi tilin vahvistusta 12. toukokuuta. Huolimatta siitä, että pelaaja toimitti kaikki pyydetyt asiakirjat ripeästi, pelaaja oli kokenut viiveen vahvistusprosessissa. Pelaaja oli toimittanut kaikki tarvittavat asiakirjat, mukaan lukien henkilöllisyystodistuksensa, kuva hänen kasvoistaan ja hänen henkilöllisyystodistuksensa, sähköposti turvaosastolta, sähkölasku ja ajokortti. Kun valitustiimi puuttui asiaan ja oli yhteydessä pelaajan ja kasinon kanssa, varmistusprosessi saatiin vihdoin päätökseen. Pelaaja vahvisti, että ongelma oli ratkaistu ja valitus lopetettiin.
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The player from Spain had had an issue with withdrawal at an online casino due to required documentation. Despite multiple attempts to send the documents, he had received no response from the casino. After he submitted his complaint to us, we had asked for additional details to better understand the situation. Shortly after, the player had informed us that his issue had been resolved. Consequently, we had closed the complaint as 'resolved' in our system.
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The player from Austria had been waiting for two days for the completion of his account verification on 22bet, despite having sent his ID card. He had reported no feedback or reaction from the casino. Later, the player had informed that his withdrawal was being processed but his account was restricted. Eventually, the player had confirmed that he had received his money successfully, resolving the issue. As a result, we had marked the complaint as 'resolved' in our system.
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The player from Greece had created an account with 22bet for sports betting in April. He had made several successful deposits and withdrawals until the casino requested an account verification on May 12. Despite submitting all requested documents promptly, the player had experienced a delay in the verification process. The player had provided all necessary documents, including his ID, a photo of his face with his ID, an email from the security department, a utility bill, and his driving license. After the Complaints Team intervened and communicated with the player and the casino, the verification process was finally completed. The player confirmed that the issue had been resolved and the complaint was subsequently closed.
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Portugalilaisen pelaajan 22bet-tili suljettiin ilman erillistä ilmoitusta varmistustarkoituksiin. Huolimatta kaikkien pyydettyjen asiakirjojen toimittamisesta, hänen tilinsä ei ollut käytettävissä ja hän sai jatkuvasti saman vastauksen sähköposteihinsa. Pelaaja kertoi, että jatkuvan yhteydenpidon jälkeen tukichatin ja sähköpostin kautta tilanne ratkesi. Valitustiimi merkitsi valituksen "ratkaistuksi".
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The player from Portugal had his account with 22bet blocked without notice for verification purposes. Despite submitting all the requested documents, his account remained inaccessible and he kept receiving the same response to his emails. The player reported that after persistent communication via support chat and email, the situation was resolved. The complaint was marked as 'resolved' by the Complaints Team.
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The player from South Korea had had an issue withdrawing funds due to constant additional verification requirements by the casino. Despite having submitted various forms of identification, the casino had continued to request more, which the player had perceived as an intentional delay of their withdrawal. The complaints team had communicated with the casino and the player, clarifying the need for a national ID card for verification. After the player had submitted a new passport photo with a code and a selfie, the casino had approved the withdrawal. The player had confirmed that the funds were transferred, and the issue had been successfully resolved.